BE.WELL MASTER SERVICES AGREEMENT

PLEASE READ CAREFULLY THE TERMS OF THIS SAVANNAH INFORMATICS’ MASTER SERVICES AGREEMENT.

This Agreement is a binding, contractual agreement between You/Client and Savannah Informatics (as defined below). This Agreement applies solely to Your/Client’s access to and use of Be.Well (as defined below).

BY ACCEPTING THE AGREEMENT AS DESCRIBED ABOVE, (1) YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY THIS AGREEMENT, (2) YOU REPRESENT THAT YOU ARE EIGHTEEN (18) YEARS OF AGE OR OLDER, AND (3) YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO ENTER INTO THIS AGREEMENT, PERSONALLY OR IF YOU HAVE NAMED A COMPANY/ORGANIZATION, ON BEHALF OF THAT COMPANY/ORGANIZATION (YOU OR ANY SUCH COMPANY, THE “CLIENT”), AND TO BIND THE CLIENT TO THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO ALL TERMS AND CONDITIONS OF THIS AGREEMENT, OR IF YOU DO NOT HAVE SUCH AUTHORITY, YOU MUST NOT ACCEPT THIS AGREEMENT OR ACCESS THE BE.WELL SERVICES.

I. SCOPE AND PURPOSE:

This privacy policy ("the Policy") describes how Savannah Informatics Ltd. ("SIL," "we," "us," "our"), and affiliated companies may collect, use, and share information about you that we obtain through healthcloud.co.ke, slade360.co.ke, and other applications or websites published by Savannah Informatics Limited.

II. WHAT DOES SAVANNAH INFORMATICS DO?

SIL is a provider of network-enabled services for medical service providers and insurers across Kenya.

III. WHAT INFORMATION DO WE COLLECT?

The following types of information may be collected on the website and applications:

  • We track the number and activities of visitors using certain portions or features of the Website and Applications to make changes that may be necessary to improve or optimize the website and applications' functionality and identify areas of interest to our visitors
  • We track the popularity of features on the website and applications to inform the development of new ones;
  • We identify the types of devices our visitors use so that we can improve and optimize our systems and services
  • We identify the type of visitors to the website and applications to determine whether such users are existing clients or prospective clients for marketing and sales generation purposes
  • We assess the ways in which users become aware of or access the website and applications in order to gauge the quality and methods of our marketing.

By continuing to use our website and applications, including by remaining on the landing page, you consent to the use of cookies. If you provide us with your information in connection with your interest in our products or services (e.g., through webforms), we will use such information to reach out to you about our products or services. If you provide us with your information, we may use it for our own marketing, promotional, and informational purposes, including solicitations, invitations, newsletters, awareness campaigns, and announcements. When you provide information on our website and applications or have an account with us, we may use your information to reach out to you and ask if you would like to participate in studies or respond to questions about how the services we offer do or do not meet your needs or can be improved ("Usability Activities"). We use the information for the purposes explained at the time of collection, as described in this Policy and our Contractual Terms, and for our business purposes.

For example: We will not retain your information, whether obtained through tracking technologies or provided by you, longer than necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations. Wherever your information may be held by SIL or on its behalf, SIL takes reasonable and appropriate administrative, physical, and technical security safeguards to protect the information that you share with us from loss, theft, misuse and unauthorized access, alteration, destruction, and disclosure. In addition, SIL and its service providers enter into agreements that require that care and precautions be taken to prevent loss, misuse, or disclosure of your information. Nevertheless, transmission via the internet is not completely secure and we cannot guarantee the security of information about you. Notwithstanding the above, we may use information that does not identify you (including information that has been aggregated or de-identified) for any purpose except as prohibited by applicable law.

V. YOUR RIGHTS AND CHOICES

Cookies and Pixels. Most browsers accept cookies by default. You can instruct your browser, by changing its settings, to decline or delete cookies. If you use multiple browsers on your device, you will need to instruct each browser separately. Your ability to limit cookies is subject to your browser settings and limitations.

VI. MINORS

This website and applications are intended for a general audience and is not intended for minors under the age of eighteen. SIL does not wish to obtain any information from or about such minors through this website and applications. If you are under eighteen years old, do not use this website and applications.

VII. INTERNATIONAL TRANSFER

We are based in Kenya and the information we collect is governed by Kenyan law. If you are accessing the website and applications from outside of Kenya, please be aware that information collected through the website and applications may be transferred to, processed, stored, and used in Kenya and other jurisdictions. Data protection laws in Kenya and other jurisdictions may be different from those of your country of residence. Your use of the website and applications or provision of any information, therefore, constitutes your consent to the transfer to and from, processing, usage, sharing, and storage of information about you in Kenya and other jurisdictions as set out in this Policy.

VIII. UPDATES TO THIS PRIVACY POLICY

We reserve the right to make updates and revisions to this Policy at our discretion and at any time. When we make changes to this Policy, we will post the updated notice on the website and applications and update the effective date. Any changes will be effective as of the "Updated" date. Your continued use of our website and applications following the posting of changes constitutes your acceptance of such changes.

IX. CONTACT

If you have any questions or comments about this Policy, the ways in which SIL collects and uses your information described here:

Calling us at 0790 360 360

Emailing us at support (at) slade360.co.ke